Live Free Armory Return Policy, Love Your Firearm Or Return It
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Why Live Free?
Live Free Armory maintains the highest quality standards in the industry. We are ISO 9001:2015 and AS9100 compliant. Every product we make goes through a rigorous process of documentation, tests, and checks to make sure that each tolerance is met at every level during the manufacturing process. This quality control process starts at design, flows to the individual CNC operator checks that are integrated in with complete quality engineer support, and ends with our mechanical, visual, and functional testing. Quality is not just something we talk about at Live Free Armory. It’s demonstrated daily through our commitment to our clients.
Why Live Free?
Live Free Armory maintains the highest quality standards in the industry. We are ISO 9001:2015 and AS9100 compliant. Every product we make goes through a rigorous process of documentation, tests, and checks to make sure that each tolerance is met at every level during the manufacturing process. This quality control process starts at design, flows to the individual CNC operator checks that are integrated in with complete quality engineer support, and ends with our mechanical, visual, and functional testing. Quality is not just something we talk about at Live Free Armory. It’s demonstrated daily through our commitment to our clients.
Why Live Free?
Live Free Armory maintains the highest quality standards in the industry. We are ISO 9001:2015 and AS9100 compliant. Every product we make goes through a rigorous process of documentation, tests, and checks to make sure that each tolerance is met at every level during the manufacturing process. This quality control process starts at design, flows to the individual CNC operator checks that are integrated in with complete quality engineer support, and ends with our mechanical, visual, and functional testing. Quality is not just something we talk about at Live Free Armory. It’s demonstrated daily through our commitment to our clients.
Refund Policy

Don’t Love Your Live Free Armory Firearm? Return It Today!

Returns At Live Free Armory

Any return must be approved and authorized prior to shipping or it will not be accepted upon delivery to Live Free Armory.

You can email us with a detailed description and reason for your return request (pictures help) at sales@livefreearmory.com. You can also call us during the hours of 9:00 am to 6:00 pm, Monday through Friday, EST, and someone will help you work through your issue.

Once your return has been approved, we will send you an email with detailed instructions. You must follow these instructions which will include placing an in-house tracking number on the outside of the box. Upon delivery, this number lets us know we have already spoken to you and approved the return. If there is no number, then we don’t accept the delivery. We further request that you include a short note

Refunds At Live Free Armory

If you’re not entirely satisfied with your purchase, we will make every effort to resolve any issue you are having with your order. If you refuse our efforts to make things right and still request a refund, we will be happy to do so under the following conditions. Your item must be in its original unused condition to be returned unless there is a manufacturer defect. The return process must be started within three (3) days of the delivered product.

Once your refund is approved, and we accept delivery of your return, we will initiate a refund to your credit card (or original method of payment). How long it takes to receive your refund depends entirely on your card issuer’s policies and not Live Free Armory.

Refund Exceptions

Live Free Armory will not issue a refund if:

Contact Live Free Armory

If you have any further questions feel free to contact us at sales@livefreearmory.com or by phone at (407)-891-1255 between 9:00 am to 6:00 pm Monday-Friday, EST.

Important Notes Before Returning Or Refunds

WARNING: Before shipping, confirm that the firearm and magazines are unloaded.

Unless requested by one of our armorers, do not send any accessories with your firearm (slings, scopes, flashlights, etc.).

If your firearm is submitted to us by an FFL Dealer, then it will be returned to that FFL Dealer.

Handguns (Includes AR pistols) must be shipped with a contract carrier like UPS or FEDERAL EXPRESS. Handguns may not be shipped via  U.S. mail. They usually require you to ship next day air.

Any rifle submitted for repair that is not covered under our warranty policy may be subject to charges for work performed and charges for shipping and handling. Please contact Live Free Armory for pricing on armorer services.

Live Free Armory will pack and wrap all products appropriately for shipment. Once the product leaves our facility, Live Free Armory is no longer responsible or liable for any damages incurred to the product. It is the responsibility of the customer to ensure the shipment and inspect upon receiving. These claims must be reported directly to the freight carrier as soon as the damage is revealed.

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When
Monday - Friday
9AM - 6PM
Saturday & Sunday
Closed
Where
4324 Fortune Place
West Melbourne, FL 32904